GUIDELINES

Patient Services Directory

We encourage you to read our Visitor Information section, to help you understand more about your hospital stay. The information will be useful for you and your family.

What to Bring

If you are staying in the hospital overnight, we encourage you to bring your own personal care items such as soap, shampoo, combs, mouthwash, toothbrush, shaving kits, sanitary pads/incontinence products and tissues. As well, most of these items are available for purchase in the Volunteer Services Gift Shop. Please speak to your nurse or the unit coordinator for more information. Consider the following items:

• Sleepwear
• Your health card
• Your current medications, including vitamins and other non-prescription drugs
• Slippers.
• A good book, magazines or newspaper

Valuables

Valuables such as cash, credit cards, jewelry and expensive clothing should be left at home. If you have valuables with you, please ask a family member or friend to take them home for you. If this is not possible, your nurse can arrange for cash, credit cards and jewelry to be stored in the Patient Accounts office.

During Your Stay

Your comfort and care are our top priorities. Your dedicated care team, which includes doctors, nurses, and other specialists, will be with you every step of the way to manage your treatment, answer your questions, and ensure you have everything you need. We encourage you to ask questions and be an active participant in your care.

Patient Meals

Hospital offers all inpatients an innovative food delivery system called Steamplicity. It is focused on the nutritional needs of each patient as well as the quality components of freshness, taste, texture, temperature and presentation. Meal options reflect the diversity of the patients we serve in terms of age, from young children to older adults, and ethnicity.

A dietetic attendant visits the patient one to two hours prior to lunch and dinner and takes the meal selection in person from a restaurant style menu. Patients choose from up to 20 entrees. All selections are verified to ensure they comply with the patient's diet. Minutes before a meal is delivered to a patient, the meal is cooked in a specially equipped pantry for food preparation located on each patient floor, allowing food freshness to be maximized. This quick cooking time at the point of service enables more flexible meal times — and allows food service to be a patient-focused experience.

General site meal service times:

• Breakfast: 7:30 to 9 a.m.
• Lunch: 11:45 a.m. to 12:45 p.m.
• Dinner: 4:45 to 6 p.m.